I got a bit worried because the company that sent me the package through Pullman had already shown signs of sloppiness, so maybe they had given me athe wrong tracking code.

signs of sloppiness sounds a bit more native,

can say the wrong code or an incorrect code, sounds more native

According to the website, the attentionbusiness hours are from 9 am to 7 pm, so I went to the office at 5:30 pm.

When I got there, I readsaw a sign hanging in the office's door explaining that given the COVID crisis, the attention hours were from 9 am to 5 pm.

I can't fully explain it, but saw a sign is more natural than read a sign.

So the tracking code was right, but for some unfathomable reason didn't work fromon their website.

You won't believe me what his answer was: he said it wasn't his job to keep the website up to date, so he didn't want to hear any complaints.

He also told me that the previous telephone number wasn't working anymore (and gave me the new one) and that if I need to know the attentionbusiness hours, I should go to check personally at the office.

By the way, this is a private company, subject to the wavpressures of the market, where innovation and fierce competition push the quality standards to skyrocket-high heights.

I tried to check before (using the tracking code I got from the seller) where the package was to avoid a fruitless trip to Pullman's office, using the tracking code I got from the seller.

I went to Pullman's website and tried to get the package status using the tracking code and, guess what!

Not technically wrong, but a little redundant.

I got a bit worried because the company that sent me the package through Pullman had already shown sloppinessbeen sloppy in the past, so maybe they had given me athe wrong tracking code.

Then, I tried to get information about my package by calling to Pullman's call center.

I thought that maybe withbecause of the COVID crisis, people weren't working in call centers (which is fine).

Then, I tried to contact the Pullman's city office directly, using the telephone number I found on the same website.

No "the" because it's a company.

The call finishended right away, likeas if the phone was unavailable.

According to the website, the attention hours areoffice is open from 9 am to 7 pm, so I went to the office at 5:30 pm.

When I got there, I read a sign hanging in the office's door explaining that given the COVID crisis, the attention hours were from 9 am to 5 pm.

The next day I went after lunch and couldwas able to get my package.

So the tracking code was right, but for some unfathomable reason it didn't work from their website.

I told the entire story to the guy who was attendingorked there.

You won't believe me when I say what his answer was: he said it wasn't his job to keep the website up to date, so he didn't want to hear any complaints.

He also told me that the previous telephone number wasn't working anymore (and gave me the new one) and that if I need to know the attention hours, I should go to check personally at the office.

I asked him if it would be possible for him to email or call "someone" to fix the issue.

Quotation marks aren't necessary here.

I added nothing else, gave him the obligatory polite-but-empty thanks of rigor, and left the place.

By the way, this is a private company, subject to the waves of the market, where innovation and fierce competition push the quality standards to skyrocketing heights.