A Letter To The Bank

Dear ManagerTo whom ist may concerned, ¶
,¶
On February 20, I went to your branch located aton ABCD Street to replace my bank debit card, because I accidentally releas(had) provided the security code to an unreliable website.

One of your customer managerservice reps received me at the appointed time and issued a new card to me.

customer service reps: this is short for customer service representatives.
Customer service reps usually have offices or cubicles in the bank.

Everything went smoothly and I appreciated their staff's efficient helpassistance.

While theyEven though I was assured methat all the remaining balances would be the same as before, however, I later discovered the balance on the ATM was zero both in my Ssavings and Cchequcking account.

Meanwhile, my mobile bank app displayed the correctly balances.

Hence, I then sought help from the staff at this bank staff.

Surprisingly, although they confirmed my account status on their system.

They suggested that I go to the counter if I need to.

MBO is known considered one of the five major banks in Canada.

I personally cannot understand how this could happen to a bank system,. I respectfully request a thorough investigation into this case to restore my ATM access to ATM.

Yours Faithfully, ¶
truly,¶
¶
XYZ

A Letter To The Bank

"A Bank"也行了，但是用英语我们通常说“The Bank"因为很多人只用一家。

Dear MTo the manager who isit may concerned, ¶
,¶
¶
On February 20, I went to your branch located at ABCD Street to replace my bank debit card, because I accidentally released the security code to an unreliable website.

"To <whom> it may concern" is the most common way to address a letter in English, when you don't know who will read it.

One of your customer manageremployees received me at the appointed time and issued a new card to me.

The people who work at the front of most bank branches are called "tellers" - it is a term specific to banks. Usually we just say "manager" if they manage other employees - if their main job is to interact with customers and they are a subordinate, then we would say something like "customer service agent" (if it is over the phone), a "salesperson", or just "employee".

I used "employee" here because it is the most general and not everyone who works in a bank is a teller.

While they assured me all the remaining balances would be the same as before, however, I later discovered the balance on the ATM was zero both in my Ssavings and Cchequing account.

We don't normally capitalize the terms "chequing account" or "savings account." You might only see that in official advertisements & copy for a specific product offered by a bank (e.g. the official Chase Savings account).

Hence, I then sought help from the staff at this bank staff.

You could also say "the bank staff" or just "the staff."

Surprisingly, although they confirmed my account status on their system.

They suggest I go to the counter if I need to.

MBO is known considered one of the five major banks in Canada.

I personally cannot understand how this could happen to a bank system,. I respectfully request a thorough investigation into this case to restore my access to ATM.

A Letter To The Bank

Dear Manager who is concerned, ¶
,¶
¶
On February 20, I went to your branch located aton ABCD Street to replace my bank debit card, because I had accidentally releasprovided the security code to an unreliable website.

You don't have to write "bank debit card" because debit cards inherently are provided by banks.

Everything went smoothly and I appreciated their efficient helpcy.

WhileThough they assured me that all of the remaining balances would be the same as before, however, I later discovered the balance on the ATM was zero both in my Ssavings and Cchequing account.

MeanwhileNevertheless, my mobile bank app displayed correctly.

Hence, I then sought help from thise bank's staff.

Surprisingly, although they confirmed my account's status on their system.

However, due to somean unknown technical problemissue, I cannot usewithdraw cash from the ATM anymore.

That is to say, I cannot withdraw cash from the ATM.

They suggest that I go to the counter if I need to.

MBO is known considered one of the five major banks in Canada.

I personally cannot understand how this could happen towithin a banking system, and I respectfully request a thorough investigation into this case in order to restore my access to the ATM.